Privacy Policy

Last updated: October 17, 2025

1. Overview

Connect Northwest Physical Therapy (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.connectnwpt.com, contact us, or receive care from us.

We comply with the Health Insurance Portability and Accountability Act (HIPAA), which governs how healthcare providers handle your Protected Health Information (PHI). This policy describes both our general website practices and our privacy practices as a healthcare provider.

By using our site or services, you agree to the terms outlined in this policy.

2. Information We Collect

We may collect two main types of information:

a. Personal Information

Information that identifies you personally, such as your name, email address, phone number, or payment details, which may be submitted when you:

  • Complete contact or appointment forms

  • Sign up for newsletters or resources

  • Submit payment or billing information

b. Protected Health Information (PHI)

As a healthcare provider, we may also collect information related to your health, medical history, and treatment. This includes, but is not limited to:

  • Medical conditions, diagnoses, treatment plans, and progress notes

  • Insurance and billing details

  • Physician referrals or communications about your care

PHI is collected only when necessary to provide or coordinate your treatment, manage healthcare operations, or process payment.

c. Automatically Collected Data

We may use analytics tools (such as Google Analytics) to collect anonymous technical information like browser type, IP address, device data, and site usage patterns. This information helps improve our website experience and is not linked to your medical records.

3. How We Use Your Information

We use your information to:

  • Provide and manage physical therapy services

  • Communicate with you regarding appointments, treatment, or billing

  • Process payments or insurance claims

  • Send reminders or follow-up information related to your care

  • Maintain internal records and ensure quality improvement

  • Provide relevant updates or newsletters (with your consent)

  • Comply with legal, regulatory, or professional obligations

We will never sell your personal or health information to third parties.

4. HIPAA & Patient Rights

Under HIPAA, you have specific rights regarding your Protected Health Information. These include the right to:

  • Access your medical records and request copies of your PHI.

  • Request corrections to your records if you believe they are incomplete or inaccurate.

  • Request confidential communications, such as asking us to contact you at a specific phone number or address.

  • Request restrictions on how we use or disclose your information (though we may not always be able to honor every request).

  • Receive a list of disclosures showing when and why your PHI was shared, except for disclosures related to treatment, payment, or operations.

  • File a complaint with us or the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated.

To exercise these rights, please contact us at info@connectnwpt.com.

5. How We Protect Your Information

We maintain administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, alteration, or disclosure.

Examples include:

  • Secure, encrypted email and data storage systems

  • Access controls restricting PHI to authorized personnel only

  • Regular training for staff on HIPAA compliance and privacy protocols

  • Secure deletion or destruction of records when no longer required by law

While no online system can guarantee absolute security, we take every reasonable precaution to protect your information.

6. How We Share Your Information

We only share your information as permitted by law or as necessary to provide quality care. This may include sharing PHI with:

  • Other healthcare providers involved in your treatment

  • Insurance companies for billing and coverage verification

  • Service providers who perform administrative functions (under strict confidentiality agreements)

  • Legal or regulatory authorities when required by law

We do not share your information for marketing or unrelated purposes without your explicit consent.

7. Cookies & Website Tracking

Our website uses cookies to improve your browsing experience, analyze site usage, and remember your preferences. Cookies do not collect or store any medical or treatment information.

You may disable cookies in your browser settings, but some site features may not work properly if you do so.

8. Data Retention

We retain medical and personal information as required by law and professional regulations. Records are maintained securely for the legally mandated period before being deleted or destroyed in compliance with HIPAA requirements.

9. Third-Party Services

Our website may link to third-party tools (such as scheduling or payment platforms). These services have their own privacy policies, and we encourage you to review them before submitting personal information. We are not responsible for their data practices.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in regulations or our practices. The most current version will always be available on this page with a revised “Last updated” date.

11. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy or your health information, please contact us at:

Connect Northwest Physical Therapy
Email: info@connectnwpt.com
Website: www.connectnwpt.com

You may also contact the U.S. Department of Health and Human Services (HHS) if you believe your privacy rights have been violated.